Privacy Policy

Your Privacy Matters

At ravalenthosiq, we are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

This Privacy Policy explains our data practices in accordance with Australian privacy laws and international best practices.

Information Collection

We collect the following types of information to provide our financial planning services:

• • Contact details including name, email address, phone number, and postal address
• • Financial information relevant to planning consultations and goal setting
• • Communication preferences and service usage patterns
• • Technical data including IP address, browser type, and website usage analytics

How We Use Your Information

Your personal information is used for the following purposes:

• • Providing personalised financial planning consultations and services
• • Communicating about your subscription, appointments, and service updates
• • Improving our services based on usage patterns and feedback
• • Complying with legal obligations and regulatory requirements
• • Protecting against fraud and ensuring account security

Legal Basis for Processing

We process your personal data based on the following legal grounds:

We process your data on the basis of consent for marketing communications and legitimate interest for service delivery.: Consent / Legitimate Interest

Information Sharing

We may share your information in the following limited circumstances:

• • With trusted service providers who assist in delivering our services
• • When required by law or to comply with legal processes
• • To protect our rights, property, or safety, or that of others
• • With your explicit consent for specific purposes

Data Security Measures

We implement comprehensive security measures including encryption, access controls, and regular security assessments to protect your personal information from unauthorised access, disclosure, or misuse.

Your Privacy Rights

You have the following rights regarding your personal information:

• • Access - Request copies of your personal data
• • Correction - Request correction of inaccurate information
• • Deletion - Request removal of your personal data
• • Restriction - Limit how we process your information
• • Portability - Receive your data in a structured format
• • Objection - Object to certain types of data processing

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and provide personalised services.

Please refer to our separate Cookie Policy for detailed information about our cookie practices and your choices. Cookie Policy

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Inactive accounts may be deleted after 7 years in accordance with Australian record-keeping requirements.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without parental consent.

Policy Changes

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes and post the updated policy with a new effective date.

Privacy Contact Information

For privacy-related questions, concerns, or to exercise your rights, please contact our Privacy Officer using the details provided in our contact section.